At Fit Outfits Store, where vintage charm meets modern style, we want your shopping experience to be as seamless and enjoyable as our carefully curated collections. Below you’ll find all the details about our shipping and returns policies.
Shipping Information
Order Processing
We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to accommodate your needs:
- Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
- Free Shipping: Available on orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch
Please note: We currently ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.
Returns & Exchanges
We want you to love your vintage-modern fashion pieces as much as we do. If you’re not completely satisfied, we offer returns or exchanges within 15 days of receiving your order.
Eligibility Requirements
To qualify for a return or exchange:
- Item must be unused, unworn, and in original condition with all tags attached
- Item must be in its original packaging
- Return must be initiated within 15 days of receiving your order
Non-Returnable Items
For hygiene reasons, we cannot accept returns or exchanges on:
- Underwear & Nightwear
- Swimwear (unless faulty)
All jewelry and watches must be returned in their original protective packaging.
How to Return an Item
Follow these simple steps:
- Contact our customer service at [email protected] within 15 days of receiving your order
- Include your order number and details about the item(s) you wish to return
- Our team will provide a Return Authorization Number and shipping instructions
- Pack your return securely in the original packaging with all tags and labels
- Ship your return to:
Fit Outfits Store Returns
2224 Adonais Way
Buford, US 30518
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.
Refund Process
Once your return is received and inspected (typically within 3-5 business days):
- Refunds: Issued to your original payment method within 7-10 business days after approval
- Exchanges: Processed after we receive your return. The new item will ship according to your selected shipping method
Important: Original shipping fees are non-refundable. International customers may be subject to non-refundable customs duties.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and expedite your replacement or refund.
Need Help?
Our customer service team is happy to assist with any questions about shipping or returns. Contact us at [email protected].
Thank you for choosing Fit Outfits Store – where every piece tells a story of timeless elegance with a contemporary twist.