At Fit Outfits Store, we want you to love your vintage-modern fashion pieces as much as we do. If you’re not completely satisfied with your purchase, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be unused, unworn, and in its original condition with all tags attached
  • Item must be in its original packaging
  • You must initiate your return within 15 days of receiving your order

Please note: For hygiene reasons, we cannot accept returns or exchanges on underwear, nightwear, and swimwear unless the items are faulty. All jewelry and watches must be returned in their original protective packaging.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Include your order number and details about the item(s) you wish to return or exchange
  3. Our team will provide you with a Return Authorization Number and shipping instructions
  4. Pack your return securely in the original packaging, including all tags and labels
  5. Ship your return to our warehouse at the address provided (return shipping is at your expense)

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Our return address:

Fit Outfits Store Returns
2224 Adonais Way
Buford, US 30518

Refund Process

Once your return is received and inspected (typically within 3-5 business days of arrival at our warehouse), we will process your refund or exchange:

  • Refunds: Will be issued to your original payment method within 7-10 business days after approval
  • Exchanges: Will be processed once we receive your return. The new item will be shipped according to your selected shipping method

Please note that original shipping fees are non-refundable, and international customers may be subject to customs duties that are non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and expedite your replacement or refund.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number]

Dear Fit Outfits Store Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange:
– [Product Name]
– [Size/Color if applicable]
– [Reason for return]

Preferred resolution:
[Refund to original payment method / Exchange for [specific product if known]]

Please let me know the next steps and provide the return authorization number.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Questions?

If you have any questions about our returns and exchanges policy, please don’t hesitate to contact our customer service team at [email protected]. We’re here to help!

Thank you for shopping at Fit Outfits Store, where vintage charm meets modern style.